Here are some tips, ideas, information and advice about VoIP hosted business phone service and all the related technical and procedural considerations surrounding it. Contact us any time if you have a question or idea you’d like us to explore!Pet Peave: Hyphens
OK, this has nothing to do with technology or VoIP or anything directly related to Red Road Telecom. Just getting it out of my system. No, not that system! I have noticed a trend over the past few years: improper hyphenation seems to be everywhere. I am quite...
read moreAppointment Reminder System
Red Road Telecom’s Business Phone Service includes a multi-mode automated Appointment Reminder System.
read moreSMS – Of course you can text with your business number!
SMS integration with your business phone number!
read moreFree Yourself From Hold Hell — Buddy On Hold™!
If you've ever been stuck on hold waiting for an important support issue to get resolved, you know why you need Buddy On Hold™. You're chained to your phone, and you can't use it to make or receive other calls. Can't get up and walk away either, right? Now, some...
read moreYour Domain Name, Your Network, Your Passwords
Your domain name and your office network are vital pieces of property that directly affect your ability to operate. Many companies mistakenly surrender complete control of these properties to their IT consultants. Terrible idea.
read moreVoIP Can’t Do? Park a Call
One of the features people miss most when replacing their old PBX systems with hosted VoIP services is call parking – the simple “call for you on Line 2” capability you’d think any system would have.
read moreAnalog or Digital Phone Line?
We get this question a lot, especially from fax machine vendors, sometimes from credit-card terminal vendors as well. They will generally tell the customer that their equipment doesn't work well with digital phone lines, and they need to get an analog phone line. All...
read moreWhy You Should Never Press “RESET”
Most network devices come with a RESET button. Routers, wireless access points, some phones, switches - all of these and more. It's kind of natural for someone to press this button when they think there's a problem with the device. Sometimes a tech support person...
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